ROLE:
LEAD PRODUCT DESIGNER
CLIENT:
TAPCHECK
TEAM:
GROWTH
Unlocking productivity
with Project management + quoting platform
Summary.
Qualcomm, a global leader in wireless technology, faced inefficiencies in managing a rapidly expanding portfolio of global projects.
As lead designer, I created a scalable project management tool to unify capacity planning, financial tracking, and historical contract management. The new system improved resource utilization by 44%, reduced budget overruns by 26%, and streamlined operations by 30%, enabling Qualcomm to manage over 1,000 concurrent projects with ease.
Project Context.
Company / Product: Qualcomm – Capacity Planning & Financial Management Tool
Timeline & Team: Multi-month engagement; design, engineering, project management, and finance stakeholders
My Role: Led UX research, persona creation, wireframing, prototyping, and usability testing; collaborated closely with engineering and business stakeholders
Problem & Goals.
Business problem:
Legacy tools and fragmented systems created inefficiencies, inaccurate forecasting, and limited visibility into project progress.
User problem:
Project managers, engineers, and finance teams lacked intuitive tools for real-time capacity planning, budget tracking, and project visibility—resorting to Excel workarounds.
Success Metrics:
• Increase resource utilization
• Reduce budget overruns
• Improve forecasting accuracy
• Streamline administrative workload
Personas + insights.
Project Manager:
Needs quick visibility into project timelines, dependencies, and resource availability.
Engineer:
Wants clear task assignments, deadlines, and capacity expectations.
Financial Analyst:
Requires accurate, real-time budget data and forecasting tools.
Executive Stakeholder:
Needs a high-level view of portfolio health and scalability.
Methods & Key Insights:
• Interviews and surveys across PM, engineering, and finance roles
• Competitive analysis of telecom project management tools
• Key needs: unified dashboard, Gantt view, financial transparency, collaboration features
Design Process.
Ideation & sketches
Developed initial concepts focused on centralizing project, task, and financial data.
Wireframes & low-Fi Prototypes
Created in Figma; emphasized dashboard, Gantt chart, and budget tracking. Iterated based on feedback.
Iterations & trade-offs
Simplified task assignment process; restructured navigation for faster access to financial data.
Solution & Visual Design.
High-Fi Mockups
• Unified dashboard with project creation and Gantt toggle
• Project detail pages with timelines, capacity data, granular Gantt
Interaction highlights
1. Easy toggling between views
2. Quick-edit task management
3. Inline budget tracking
Accessibility & Inclusivity: Clear color contrasts, logical tab order, support for keyboard navigation
Our impact & what we learned.
Impact:
+44% resource utilization
-26% budget overruns
+45% forecasting accuracy
-30% administrative time on project tracking/reporting
Qualitative Feedback:
• PMs praised real-time visibility and reduced manual work
• Finance teams valued improved forecasting tools
What Went Well: Seamless integration with existing systems; rapid adoption across departments; scalable architecture.
What I’d Do Differently:
Explore AI-assisted resource recommendations to further optimize planning.
Future Roadmap:
Mobile-first companion app, deeper analytics dashboards, automated anomaly detection for budget/forecast changes.
