I'm a product designer based in SF.
I have a dog, and love coffee

Tapcheck – Same day pay made easy

Pay with Tapcheck -> Prizeout checkout flow

Mobile

Web

Fintech

Checkout

B2B2C

Quick summary

Our sales team had a blocker with a large potential client, to onboard the client, our team was tasked with integrating a Prizeout experience into the app.

I led UX strategy and execution to embed Prizeout—a gift card marketplace—into the Tapcheck platform. This initiative was a critical sales unlock for a major enterprise client with over 100,000 employees, requiring a scalable and intuitive purchase flow using users’ existing Tapcheck balance.

Impact stats

100,000 employee company onboarded as client

87,200 widget opens (first 8 months)

+1 sales tool

View full case study

Tapcheck – Same day pay made easy

Reducing physical credit card program costs through refined user flows

Mobile

Web

Fintech

Credit cards

B2C

Quick summary

Many of our credit cards were going to waste, either by non delivery of the card (wrong address, changed address, etc.) and we were absorbing the cost. We needed to create a plan to reduce our card (plastic) costs.

As the Product Designer embedded on the Card Team, I led UX strategy, prototyping, and design refinement to reduce physical credit card program costs. The objective was to minimize card waste by refining the user experience around card issuance and delivery—while improving delivery success and maintaining access for users who rely on physical cards.

Impact stats

$45K annual savings projected

$1K reduction in card costs within the first month

Improved credit card delivery success by 12%

View full case study

Tapcheck – Same day pay made easy

Optimizing adding a bank account or debit card

Mobile

Web

Fintech

Add account

B2C

Quick summary

Our add account flow was seeing significant dropoff in account creation.

I led a 2-week sprint to streamline the “Add Account” flow, addressing drop-off caused by outdated verification and poor communication with our users. Improvements included on screen bank account validation, google address autocomplete and places API, modular entry points, and timely Braze notifications to boost success rates.

Impact stats

+12% lift in successfully adding accounts in first 3 months

+26% lift in verified next day accounts in first 3 months

View full case study

Tapcheck – Same day pay made easy

Refining admin tools to make our agents more efficient

Web

Fintech

Support

Admin

B2B2C

Quick summary

Our add account flow was seeing significant dropoff in account creation.

I led a few day collab with CS and Product team to refine a tool that our CS agents use frequently, the mission here was optimize the sync hr process to bring transparency to comparing and syncing records for our CS agents. Currently it wasn't a confident process, nor a process that was efficient for our agents. The initial scope of the project was extremely minor, but we dug in, collaborated and built out a much better experience that heightens our security at the same time.

Impact stats

-5Hr/week reduction for manual agent auditing for the CS team through HR sync tool that compares payroll records

View mini case study

MSG

Social for people that don't want to be on camera

Mobile

Social Media

Messaging

Avatars

B2C

Quick summary

While most social platforms cater to camera-forward users, our research found strong interest in avatars, especially among introverts and gamers using platforms like Fortnite, Roblox, and Minecraft to express identity and emotion without being on camera.

Insights

65% of users said anonymity is important

63% wanted to share content without exposing contact info

59% preferred messaging apps their friends were already using

Privacy and ease of use consistently ranked highest in what users value

View full case study

Litebub

Quick shareable chat links

Web

Messaging

B2C

Quick summary

While there are many platforms focused on private messaging and link-based chat, most feel outdated and are built around basic text chat with minimal innovation. Although some modern solutions like audio-first platforms exist, they’re difficult to discover or not well-suited for the use case. Native app experiences also fall short, since the majority of Zoom users are desktop-based, making mobile-first approaches less relevant.

I'm a product designer based in SF. I have a dog, and love coffee

I'm a product designer based in SF. I have a dog, and love coffee

Tapcheck – Same day pay made easy

Pay with Tapcheck -> Prizeout checkout flow

Quick summary

Our sales team had a blocker with a large potential client, to onboard the client, our team was tasked with integrating a Prizeout experience into the app.

I led UX strategy and execution to embed Prizeout—a gift card marketplace—into the Tapcheck platform. This initiative was a critical sales unlock for a major enterprise client with over 100,000 employees, requiring a scalable and intuitive purchase flow using users’ existing Tapcheck balance.

Impact stats

100,000 employee company onboarded as client

87,200 widget opens (first 8 months)

+1 sales tool

View full case study

View full case study

View full case study

Tapcheck – Same day pay made easy

Reducing physical credit card program costs through refined user flows

Quick summary

Many of our credit cards were going to waste, either by non delivery of the card (wrong address, changed address, etc.) and we were absorbing the cost. We needed to create a plan to reduce our card (plastic) costs.

Impact stats

$45K annual savings projected

$1K reduction in card costs within the first month

Improved credit card delivery success by 12%

View full case study

View full case study

View full case study

Tapcheck – Same day pay made easy

Optimizing adding a bank account or debit card

Quick summary

Our add account flow was seeing significant dropoff in account creation.

Impact stats

+12% lift in successfully adding accounts in first 3 months

+26% lift in verified next day accounts in first 3 months

View full case study

View full case study

View full case study

Tapcheck – Same day pay made easy

Refining admin tools to make our agents more efficient

Quick summary

Our add account flow was seeing significant dropoff in account creation.

Impact stats

-5Hr/week reduction for manual agent auditing for the CS team through HR sync tool that compares payroll records

View mini case study

View mini case study

View mini case study

MSG

Social for people that don't want to be on camera

Quick summary

While most social platforms cater to camera-forward users, our research found strong interest in avatars, especially among introverts and gamers using platforms like Fortnite, Roblox, and Minecraft to express identity and emotion without being on camera.

Insights

65% of users said anonymity is important

63% wanted to share content without exposing contact info

59% preferred messaging apps their friends were already using

Privacy and ease of use consistently ranked highest in what users value

View full case study

View full case study

View full case study

Litebub

Quick shareable chat links

Quick summary

Insights

Users sometimes fear sharing a link from a new URL (without image media)

Most current frictionless / anonymous messaging experiences are generic (traditional messaging)

Voice chat isn’t universally preferred due to privacy concerns, mic access issues, and user discomfort

Full case study coming soon

Full case study coming soon

Full case study coming soon

I'm a product designer based in SF.
I have a dog, and love coffee

I'm a product designer based in SF.
I have a dog, and love coffee